Return and Refund Policy

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We hope you love your purchase but we understand sometimes things just don't work out. 

Damages and Issues:

• Please inspect your order upon arrival. If you receive damaged goods or the wrong size/item, please notify us through email within 7 days of delivery and we will get you a replacement. 

• Customer Service Email: contact@brookeblackboutique.com. Please include your full name, order number, and item(s) you are returning. 
• Returns must be postmarked within 12 business days of the delivery date.
• All returns will receive store credit in the form of an online gift card via email. Store credit is just like cash and never expires.
• Brooke Black Boutique is not responsible for lost or stolen packages. Please contact your local post office for assistance in locating your package.

Return Eligibility Requirements:

• Original tags must be attached and intact.
• Items must be returned unworn, unwashed, scent and makeup free. This includes smoke, deodorant, and perfume.
• Shoes must be returned in the original box inside of the packaging.

How to Return:

• Returns must be postmarked within 12 business days of the delivery date.
• Unfortunately, we do not issue prepaid return labels. Customers are responsible for the return costs.
• Please include your name and order number on the package for smooth processing. 
• Please allow 5-7 business days for your return to be processed and emailed after delivery.

Return Address:

Attn: Returns - Brooke Black Boutique

PO Box 1319

Brighton, CO 80601